To be our Customers’ first choice and provide the most professional, cost-efficient and timely investigation service in Australia.
KEY RESULT AREAS
Service delivery: We are committed to providing a complete and timely service within the Customers’ budget and time constraints by:-
Continual, at least monthly, contact with clients to ensure satisfaction;
Ensuring client due dates are met and where an extension is required, it will be obtained in the established and agreed manner; and
The maintenance and enhancement of our operations including good governance.
People: To ensure best practices, we are committed to recruiting proficient professionals who are subsequently provided with the most up-to-date, guidelines and equipment.
Training: We acknowledge and are committed to the ongoing training of Operatives to ensure their expertise and knowledge in both business and customer requirements.
Ethical Behaviour: All operatives are bound by our Code of Conduct to ensure professional and ethical behaviour.